Quality Manual Of SRP SWEATERS LTD.

We have a quality policy. For Quality Assurance, we introduced Independent Quality Control Team (IQCT). The Quality Policy is written in English. Details are as follows:Our endeavor is to produce superior quality sweater of various style with the aim to have full satisfaction of customer.

 Factory Details of Information Side : 

Name of the Company         :           SRP SWEATERS LTD.

Address                                  :           73/1 NORTH KHAPARA, AOUCHPARA, TONGI, Gazipur .

Phone No.                              :           01960-906070, 01757-809542

Fax                                          :          

 Email                                      :           shahin@srpsweaters.com

 Web Site                                 :           www.srpsweaters.com, info@srpsweaters.com

 Established                             :         2017

 Chairman                       :         Ms. Salina Begun

 Managing Director       :         Md. Lutfor Rahman ( Shanto)

 Contact Person             :         Md. Shahinur Islam

 Total No. of Employees         :          500 Person         

Bank:

Section 1.0   Management System

1.1 General

SRP SWEATERS LTD.  is one of the major names in ready made Sweaters manufacturer in Bangladesh. SRP SWEATERS LTD.  started it’s journey since 2017 with a very limited resources. Presently having a manpower of more than 500 and a work area of 27,000 sft.

SRP SWEATERS LTD. is major products are outer wear such as Trousers, vest, children’s sports wear, Ski suit, Skirts, Shorts, Tops, Padded jacket, spring/reversible jackets, , padded shirt , apron, swimming Trunk, fleece jacket in knit & woven.

SRP SWEATERS LTD.  is 100% export oriented sweater factory. The plant is equipped with brand new, most modern and sophisticated state of the art machines operated by a highly skilled manpower for world class quality.

Company is exporting it’s products basically in U.S.A. , Canada & Germany and having a strong and satisfied customer .

Sequence and Interaction of Processes

Key Processes                                           

Key Processes new process                                          Interaction and Description:

There is two type of order capturing. One is for new order and other is reorder so we have make two different key process, now we briefly descried about the two orders.

When customer gives new order with detail like sample, picture or sketch, critical point, special requirement, delivery date etc to the merchandiser.

After getting this the merchandiser make sample as per the customer requirement, for this merchandiser gives the inquiry sheet to the Sample section, QAM, Commercial department for purchasing necessary accessories need for that specific inquiry.

Commercial department check with Store about the stock assessment and if required commercial purchase all the things to make the Sweater .

When all things like fabric knit or woven, zipper, button, threads etc is available in the store then Factory Manager make a production plan discussing with Executive Director and give it to production manager in the sample section.

After getting the work order copy, production plan sample section start making the sample as per the customer requirement and when it finished they packed Sweater and send to the customer, if the customer is happy then they give work order sheet, L/C to the merchandiser.

After getting the approved work order sheet, L/C the merchandising department gives the copy of L/C and also the production plan to the approved sub contract Sweater manufacture company. They are responsible to purchase the necessary things to make the Sweaters and give timely delivery to SRP SWEATERS LTD.

When the Sweater is 100% ready for delivery Merchandising Department is responsible to deliver the finished and 100% checked of quality products, to the customer in due date.

 Key process for Reorder:                                        Interaction and Description

 For reorder the customer gives the approved order sheet and open L/C on behalf of SRP SWEATERS LTD.

When the Sweater is 100% ready for delivery Merchandiser is responsible to deliver the finished and 100% checked of quality products, to the customer in due date

1.2     Documentation Structure

All Management activities related to the Quality Management Systems have been documented and the documentation structure has been divided into three levels as explained below:

1.3 The Quality Manual

This Quality Manual is the statement of SRP SWEATERS LTD. that its documented Quality Management Systems conforms to the requirements of Quality Management Standard.

The purpose of this manual is to describe the Quality Management System of SRP SWEATERS LTD. and to provide general policy guidance on all activities relating to its implementation and maintenance. Another purpose of this manual is to present our Quality Management System to customers and to inform them about specific controls that are implemented to assure our product quality, avoid non-conformities, and to consistently meet the needs & expectations of our customers. The Quality Manual is policy level document and refers to other supporting documents.

1.4 Control of Documents

The Company has a control system for all Quality Management Systems related documents.

• Documents are written, reviewed and approved by the authorized personnel prior to issue.
• Documents are issued only to relevant persons and a record of circulation is maintained.
• All documents are identified using a code number and the revision status is identified using issue number on every document.
• All obsolete documents are promptly removed from all points of issue and use. A copy of each superseded document is maintained for the purpose of traceability unless otherwise decided by the competent designated personnel.
• Documents of external origin are also subject to control. These include international standards, Local Labor Law, etc.
• Electronic documents, database and systems, are also subject to control.

For details see procedure for Document & Data Control, MR/2/001

1.5     Control of Quality Records

• Data on all quality related activities are generated in a meaningful manner to provide evidence of Quality Management System.
• The Quality Records List of all departments is kept in the Central Quality File.
• Records are labeled, indexed and filed so that they are readily retrievable.
• Records are stored under suitable conditions such that they are protected from damage.

 **For detail see Procedure for Control of Quality records, MR/2/002.**

Section 2.0:             Management Responsibility

 2.1     Management Commitment

 Managers demonstrate their commitment, and instill it in others, by informing all employees in their departments that every effort must be made to satisfy all aspects of the customer’s requirements, as well as any legal and other requirements that might apply.

A Quality Policy has been established and approved by the Executive Director and in consistence with the policy measurable department quality objectives are also defined.

Company wide objectives have been defined. Adequate resources are provided in order to achieve the objectives of the QMS.

Regular Management review meeting are held to review effectiveness of the

Quality Management Systems, Socially Responsible Management System, Quality Policy, Quality objectives and customer satisfaction

Management review is a forum where the problems or modifications required for improvement in Quality Management Systems and customer satisfaction are discussed and the top management provides adequate resources to ensure continuous improvement is customer satisfaction and the management system.

2.2     Customer focus

The Management of the company strongly believes in total customer satisfaction. Systems are in place to ensure that customer requirements are met and the extent to which the customer is satisfied is monitored and measured with the aim of continuously enhancing customer satisfaction.

Regular Customer feedback form is taken to establish and evaluate the response of our customer regarding the company services & products. Our Customer do regular Audit in our Industry, we take their Audit Report and Non Conformity Report as Feed Back.

 2.3     Quality Policy

We are committed to give quality product and competitive price to our buyers. To meet up the growing demand, we keep in consideration to expand our project in near future. We practice advance technology in all aspects of our operation and consider infusing further innovative concepts in developing the sector.

Ö    Quality

Our product quality is ensured with the practice of advanced technology and our inclination toward meeting our buyer’s satisfaction with competitive price.

Our  Commitment

Our Commitment to quality has empowered us to ensure efficient working environment   within our organization.

Our Dependability

Our just in time merchandising and shipment along with our advanced production technology assures our buyers to depend on us.

Our Buyer Satisfaction

Our buyer’s satisfaction sets the slandered of our product quality.

Our  Continuous Improvement

Continually improve the quality management system via good management.

Our Quality Objective

Establish and maintain quality objectives for improvement of QMS and product quality.

 Our Environment Consciousness

Our operation maintains a healthy environment for our employees to create a congenial atmosphere.

Scope

 100% Export Oriented Sweater Factory

2.4     Planning

 2.4.1  Quality Objective

Company wide Quality objective are defined at all functions in light with Quality Policy with the aim of providing better service to the customers. The objectives are measurable and are monitored and reviewed for effectiveness and improvement of services to the customers.

2.4.2  Quality Management System Planning

Quality planning as defined in considered to be an amalgam of the operating procedures outlined in this manual.In light of increased or changing business demands the QMS is always amended to ensure continuous improvement and compliance with ever changing customer requirements such amendment are incorporated through proper planning ensuring the integrity of QMS.

2.5   Responsibility, authority and communication

 2.5.1  Responsibility and Authority

1. a) Job description of every employee working in the company has been defined and is given a copy of his/her job description.

For detail see Job Description Manual.

1. b) QMS Responsibility Matrix

Responsibilities of Key Department with respect to quality management system standard are defined in the matrix below.

Responsibilities Matrix  

2.6     Management Representative:

The Manager HR & Compliance of SRP SWEATERS LTD. is the Management Representative of the company and Compliance and Welfare Office is the Deputy Management Representative and is directly responsible to:

Ö    To ensure an effective quality management system is established, implemented and maintained

Ö    Reporting to the top management about the performance and any need for continuous improvement

Ö    Creating awareness of customer requirements throughout the organization

Ö    Liaison with external parties on matters related to the QMS.

2.7   Internal Communication:

 Most communication concerning the QMS takes place at the Notice boards, recording, circulation of management review and other meeting minutes, etc. are some communication process used in this regard.

 2.8     Management review

Top Management reviews the continuing suitability, adequacy and effectiveness of the quality Management system at planned intervals. The objective of these reviews is to find possibilities of improvement in quality management system.

Internal audit results, customer feedback, process performance, corrective and preventive actions, and recommendations for improvement are discussed in reviews.

The output of such review meetings is decisions and actions concerning improvement of quality system, processes, services related to customer requirements and the resource requirement.

Minutes of meetings are maintained and circulated to all participants.

For detail see Procedure for Management Review Meetings, MR/2/003

Section 3.0:             Resource management

 3.1     Provision of resources

 The top management will provide all necessary resources for the effective functioning of the quality system. The resource needs of the quality management system are addressed at every management review meeting.

Regular customer feedback is taken, recorded and analyzed to monitor that all aspects of the customer’s requirements are being met to their satisfaction. The management of the company is committed to provide all necessary resources to continuously enhance customer satisfaction.

3.2     Human Resources

Company Have a very effective Human Resource Department who are responsible for every thing related with the human resource. Human resource department keeps all type of information of the employee such as birth certificate, educational certificate, medical certificate etc.

Each position critical to the quality of the product has been identified, and minimum levels of competence established. Evaluation of personnel is carried out against the minimum level of competence/Skill identified by concerned authorities and records are maintained.

Training is provided to all employees to ensure that they meet the defined skill and competence criteria. Training is also providing to further develop and enhance these skills. Training to be conducted is planed on periodic basis and Training Plan is prepared. The effectiveness of the training provided is also evaluated and recorded on the training forms. Every Type of Document about the Human Resource is available in the Human Resource Department.

For detail see Procedure for Employee Training MR/2/006.

 3.2     Infrastructure

All machinery and equipment is maintained according to a maintenance schedule. The building and work area is kept in a suitable condition. The management ensures that all the required machines are available prior to start a bulk production of any new Sweater style.

3.3     Work Environment

The appropriate managers maintain an environment conducive to the production of product of the required quality.

The key element is to keep the Sweaters clean and therefore special emphasis is given on Housekeeping. Also the entire also machines are kept in clean and good condition to avoid any oil spots.

Any customer requirements in this regard are also implemented and monitored by the Factory Managers and supervisors throughout the production process.

Section 4.0:             Product Realization

 4.1     Planning of Product Realization

Processes needed for realization of product have been identified, established and are monitored to ensure that desired results are achieved.

• Measurable quality objectives related to service of each department/function has been

established.

• Key processes required for realization of product have been established and resources

required to ensure effectiveness of the services provided to the customer are made available.

• Required verification, validation, monitoring, inspection and test activities specific to the

product and the criteria for product acceptance is carried out in the SRP SWEATERS LTD.  By appropriate department personnel.

• Records are kept to provide evidence that the realization processes and resulting product

meet requirements.

4.2     Customer related Processes

 Effective arrangements have been made for customer communication related to product information, enquiries, order handling, customer feedback and customer complaints.

 4.3     Determination of product requirements

The product characteristics and associated requirements are considered at the placement of each enquiry.

It is always ensured that product design (sketch or sample), specifications of fabric, size details, packing details, quantity, washing standards (if required), delivery date, statutory & regulatory requirement (if any) and any other requirements are clearly defined and understood

 4.4     Review of product requirements

 Merchandising Department is responsible to ensure that all requirements related to product (as mentioned above) are clearly defined and understood.

Merchandising Manager than review all the requirements to ensure that the company has capacity and capability to meet all requirements. Differences if any are discussed and agreed with the customers prior to acceptance of any order. Record of reviews is maintained on Contract Review Form.

Amendments to the requirements in the order are subject to the same review. Records of amendments are kept in order /customer files.

4.5     Customer Communication

Effective arrangements have been made for customer communication related to product information, enquiries, order handling, customer feedback and customer complaints.

 4.6     Designs and Development

The Company produces products against customer-defined specifications but Company has a Designing section to perform design or development.

4.7     Purchasing

4.7.1  Purchasing Process

Suppliers of products and services are that can affect the quality of products and services are evaluated and approved to based on their ability to supply the products in accordance with the organization’s requirements.

Evaluation of each Supplier is carried out based on product quality and timely delivery. Records of such evaluation are maintained on Supplier Evaluation Forms. The authorized person gives the final approval of supplier.

Records of continuous performance monitoring are also maintained for re-evaluation of all such suppliers on Supplier Evaluation Form. List of Approved Suppliers is also maintained and is updated on regular basis.

4.7.2  Purchasing information

 All information needed for complete and unambiguous selection and supply of materiel is provided on the Purchase requisitions raised by head of departments. The same is transferred on Purchase Orders (or Work Orders as applicable) and reviewed by authorized personnel prior to issue it to the suppliers.

4.7.3  Verification of purchased product

All products purchased are inspected by appropriate personal against specifications stated on purchasing documents.

 4.8     Production and Service provision

 4.8.1  Control of production and service provision

All information needed in order to produce products of the correct quality is supplied. To all concerned. An approved sample is available in the production line as reference. A trial production of small quantity of a style is carried out before the bulk production.

Our workers are well trained, skilled and experienced. Supervisors are present in production line to further monitor and ensure that the Sweaters are manufactured as per customer requirements.

Suitable equipment is made available and a line layout is adjusted for each style to ensure smooth production.

Proper maintenance of these equipment is carried out according to the used, and maintained according to a schedule.

Product is not released prior to a final inspection process, as per Quality Plan.

4.8.2 Validation of processes for production and service provision

There is no process performed by the company that requires validation. This requirement of ISO 9001:2000 does not apply.

4.10     Customer Property

This is section is not applicable as the company buyers typically do not supply with any of their products.

As a matter of policy if any customer wishes to supply any product to be incorporated in the final product the company will identify, verify, protect and safeguard such products as defined in the Quality Manual and related procedures. If any such product is lost, damaged or otherwise found to be unsuitable for use, this shall be reported to the customer and records will be maintained using corrective and preventive action procedure.

4.11    Preservation of product

Special care is taken to properly store and handle the raw materials and products from receipt, throughout production till delivery of products to the customer.

Proper storage facilities are available for raw material and finished products. Issuance and receipt of products form stores are controlled. Stock register is maintained and updated every time a product is received or issued.

4.12   Control of monitoring and measurement devices (Calibration)

 The only quality critical equipment in Sweater manufacturing process is the measuring tape and weighting machine.We applied to the Bangladesh Standards Institute (BSTI) for the quality inspections for inspections for inspection.All calibrated scale, tapes, weighting machine are identified using a unique number.Calibration records are maintained for each tape.

Section 5.0:     Measurement, Analysis and Improvement

 5.1     Monitoring and Measurement

 5.1.1    Customer satisfaction

 Customers’ comments are solicited, and reported to the management review. The person responsible for this is the management representative.  The Customer Feedback document is used to gather data. Statistical analysis of customers’ responses will be undertaken when sufficient data has been collected.

 Customer complaint and comments are regularly discussed in the management review meetings. The corrective and preventive action procedure can also be used for corrective actions taken against customer feedback.

 5.1.2  Internal Audit

Internal audits are conducted at planned intervals to assess the conformance of quality management system to the planned arrangements and to the requirements of ISO 9001:2000 standard, and also to check the implementation and maintenance of the system.

Audits are always planed and are carried out by trained and independent auditors. Follow-up of audit results is carried out to ensure the effectiveness of corrective actions taken. Audit results are formally recorded and the discussed in the management review meetings.

 For detail see Procedure for Internal Audit, MR/3/004

 5.1.3  Measurement and Monitoring of process

Key performance criteria for the performance of each key process for Quality Management Systems have been identified. The targets for performance criteria have been identified and are measured and monitored on regular basis which has given below:

For detail see Section 4.9 of Quality Manual

5.1.4  Monitoring and measurement of product

Product characteristics are monitored by the QC function as part of its inspection activities and in accordance with the quality plan.

5.2     Control of nonconforming product

Nonconforming product is dealt with typically by immediate reworking, from which the production and inspection cycle is repeated. The nonconforming products are identified and segregated. Authorized persons make decisions regarding disposition of nonconforming products.  Records of the nature of nonconformities and subsequent actions taken are maintained.

5.3     Analysis of Data

Statistical techniques are used to analyze the data pertaining to:

• Customer satisfaction,
• Conformance to product requirements,
• Alteration % Chart

The analysis is used for demonstrate the suitability and effectiveness of QMS and also to identify areas for improvement. The result of such analysis is reviewed during management review meetings and necessary corrective and preventive actions are taken.

 For detail see Sub-Section 5.1.4 of Quality Manual

 5.4     Improvement

 5.4.1  Continual improvement

The management is committed to continuously improve the effectiveness of quality systems and to provide better service to the customers. In order to achieve this target departmental quality objectives are monitored and analyzed regularly, internal quality audits are conducted and corrective & preventive action system is in place. The results and data generated through all these systems are reviewed during management review meeting for the allocation of any additional resource required for improvement of the quality system.

5.4.2  Corrective Action

 Corrective action focuses on eliminating symptoms and root causes of discovered nonconformities identified by:

• Internal Quality Audit Results
• Customer Feed Back
• Product or process reports – production report, inspection report.

5.4.3  Preventive Action

 Preventive action is taken to avoid a possible nonconformity. The statistical techniques used become the source of such actions. Actions taken are also verified for effectiveness and are discussed in management review meetings.

**For details see **

Procedure for Corrective & Preventive Action Request, MR/3/005.

6.0     Index of Related Documents

• Factory Overlook
• Raw Material Receipt / Inspection
• Sample Room
• Pre-production Control
• Knitting Section / Panel Inspection
• Linking / Hand Stitching Section
• Washing Section
• Pressing Section
• Label Sewing & Button Attach Section
• Final Inspection / Mending Section
• Metal Detection Section
• Packing and Finishing Section
• Independent QA / QC

Quality Control Team